The Southeast Regional Crisis Center (SERCC) is a 24/7 walk-in crisis care center for your urgent mental health needs. The center provides a calm, safe and welcoming environment. You'll receive immediate help from compassionate staff who are experts in crisis, trauma, and mental health care.
SERCC is open 24 hours a day with no appointment necessary. We help to stabilize your immediate crisis, and develop integrated plans for ongoing care you may need when you leave the center.
The Southeast Regional Crisis Center is operated by Nexus Family Healing, experts in trauma-informed care, systemic family treatment, and mental health crisis care.
Anyone in southeast Minnesota who is:
• experiencing anxiety, depression, or panic episodes
• having intrusive or suicidal thoughts
• struggling to cope with daily life
• withdrawing from loved ones or social circles
• avoiding things they enjoy
• feeling overwhelmed and don’t know what to do
Life can be overwhelming. If you or a loved one is experiencing difficulties managing anxiety or depression, or are experiencing suicidal ideation, our team can help. Our mental health practitioners will assess your situation and coordinate the care you need which may include creating a safety plan, de-escalation and stabilization services, or even recommend a short stay in our residential wing to get you back on track. Seek help with any of the following:
- Rapid mood swings
- Trouble coping with everyday life
- Aggressive behavior
- Irrational thoughts
- Withdrawing from typically attended social situations
- Changes in diet, routine, hygiene
- Hard time communicating thoughts and feelings
- Stating intent for self-harm
Our facility is designed specifically for mental health care. Avoid a trip to the emergency department and get the direct help you need with managing your mental health before it becomes a crisis. Call or walk in to our clinic without an appointment, or call the national or local crisis hotlines.
SERCC direct line: 507-322-3019
Local SE Minnesota Crisis Hotline: 1-844-274-7472
National Crisis Hotline: 9-8-8
Everyone will start by receiving a crisis assessment to determine the level of care needed. Recommended services may or may not include SERCC’s Crisis Residential or Crisis Bridging Services based on the level of acuity and need for safety. SERCC is a family-friendly facility with family rooms for youth, that is separate from the areas for adults.
Ages: All
How to access services: Walk-in or call 24/7
For those who qualify through SERCC’s crisis assessment, we offer short-term stays in our on-site Crisis Residential facility. With 16 private rooms (including private bathrooms), the facility has separate units for adults and youth, and includes daily programming and education through Rochester Schools. Stays are voluntary, families can visit, and individuals may leave the premises by request. Individuals must be able to care for themselves independently. SERCC does not provide 1:1 assistance for hygiene and mobility needs. Individuals may stay for up to 10-days.
Ages: 10-18 for the youth unit, 18+ for adult unit
How to access services: Assessment through SERCC Crisis Intervention Services
Individuals may continue their care with SERCC’s Crisis Bridging Services to help them stabilize beyond their stay at SERCC. This may include on-site psychiatry and psychotherapy. Up to three appointments available to bridge the gap while individuals find a long-term care provider. Crisis Bridging Services will not prescribe controlled substances.
Ages: All
How to access services: Assessment through SERCC Crisis Intervention Services
